Returns & Refunds
30 Day Refund Policy
If you receive your rug and then decide you don't like it, or for another reason change your mind about a purchase, we understand! You may return it to us for a refund.
Simply email us for an RA# and the shipping address for returns, and send your item back within 30 days. You are responsible for the shipping cost back to us. There may be a restocking fee charged on your return.
Damaged or Defective Returns
We ask that you inspect your received product as soon as you receive the item. Damaged goods must be refused at the time of delivery. If the product is deemed damaged or defective after delivery, we kindly ask that you use your account’s Help Desk feature to make the request for replacement with the attached photos. As a policy, all requests for damages are required to be reported within 2 days or 48 hours for them to be considered as Damaged or Defective Returns.
Merchandise Adjustment or Non-Defective Returns
After receipt of the product, it is possible for slight pattern irregularities to be present on the product. Such products may be replaced; the product will need to returned to returned to the manufacturer within 30 days upon receipt . In such cases, the customer is responsible for the freight charges associated with the return. We kindly ask that you use your account’s Help Desk feature to fill out a return application. Once we have processed your return application, we will communicate with you regarding the next steps.
After an order is placed, it moves to the processing stage and can only be cancelled before it completes processing. Expected processing time for order is typically 24 hours. This is the allotted time available to clients if they need to cancel or modify their order. RugSavings cannot accept the cancellation of an order when the order has been processed for shipment. The company does not accept cancellation requests if the item is already shipped.
The staff at RugSavings aims to ensure ordered items are delivered to clients on time. RugSavings has established numerous agreements with major shipping companies to guarantee three attempts in delivering your merchandise. In cases when the shipping company is not able to complete the delivery of the product after these three attempts, the item will be returned to the shipping location. In cases where delivery was not successful, the client is responsible for charges associated to shipping. In this case, the free shipping offer does not hold. Please communicate with our customer service team should you need assistance with delivery in order to avoid an unsuccessful shipment.